Customer Success Manager (m/f/d)

Full time — Dresden or Remote

Use your affinity for technology and strong communication skills as a Customer Success Manager (m/f/d) and contribute to a sustainable energy industry with us!

Are you customer-oriented, interested in new technologies and have diplomatic skills? Great — we’ve been looking for you!

Since 2014, we at NOVUM have been making batteries calculable. With patented hardware and artificial intelligence, we can provide precise information about the condition and service life of energy storage systems. We were named High Tech Startup Europe in 2017 and received the Saxon State Prize for Innovation in 2023!

You will act as the central point of contact for our customers. You build trusting relationships with customers, analyze their needs and develop individual solutions in collaboration with our sales and development teams. This is how you contribute to the satisfaction of our customers.

What you bring:

You work in a proactive, problem-solving and goal-oriented manner
You are friendly and tactful towards our customers and the team
You can familiarize yourself confidently with technological topics
You have very good German and English skills and communication skills in dealing with our customers
You have completed a degree in economics or engineering or similar training
Ideally, you have some experience in sales or customer service

These are your tasks:

You support our customers and identify their problems
You evaluate customer data and feedback
You will work closely with our development team and ensure that customer issues are resolved
You develop suitable strategies to increase customer loyalty
You create customer-specific presentations

This is what we offer you:

A permanent position with a fair salary from 01.09.2024 or earlier
A job with meaning in a highly motivated team.
Variety and plenty of scope for personal development
Flexible working in home office and in our office in Dresden
Lean structures and communication at eye level
A respectful and honest approach
Confidence in your abilities
Regular team events, table tennis table in the office, snack bar and much more.

Your contact person:

Ingolf Bachmann

Office Manager

i.bachmann@novum-engineering.com